Delivery & Returns
Delivery
Orders placed up to 2pm (UK time), Monday to Friday (excluding Bank Holidays) will be despatched the same day. Any orders received after 2pm will be despatched the following working day.
Delivery is available to the UK and Worldwide.
UK
- Royal Mail Large Letter Tracked 48 (2-5 days): £4.00
- Royal Mail Parcel Tracked 48 (2-5 days): £5.50
DPD Upgrade/orders over 2kg (UK only)
- UK Mainland (England, Wales & Scottish Mainland) - Next Working Day: £8.82
- Northern Ireland and Scottish Highlands (2 working days): £17.58
- Isle of Man (2 working days): £25.11
- Channel Islands (2 working days): £28.05
For Asia, EU and USA Residents
We ship to the following countries:
- Australia
- Austria
- Belarus
- Belgium
- Canada
- China
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Iceland
- Ireland
- Italy
- Japan
- Latvia
- Luxembourg
- Malta
- Netherlands
- New Zealand
- Norway
- Romania
- Singapore
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- USA
Different charges will apply depending on the destination and the total weight of your order. This will be calculated on checkout. All orders will be dispatched via Royal Mail International.
Refund Policy
We have a 14-day return policy, which means you have 14-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customer@charlydirect.com. If your return is accepted, we will send you instructions on how and where to return your order. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customer@charlydirect.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can up to 14 days for your bank or credit card company to process and post the refund.